FAQ
Frequently Asked Questions
š§¤ Ordering & Customization
Q: Can I personalize my order?
Yes! Most of our blankets, chopper mittens, and apparel items can be customized with names, team logos, or other designs. Add your personalization details in the āNotesā section when ordering.
Q: Can I put multiple name(s) and Sport(s)Ā
YES! absolutely. just make sure to add your personalization details in the notes section.Ā
Q: Do you send a proof before production?
We typically do not send proofs unless requested. If youād like one, please note that in your order comments.
š¦ Production & Turnaround Time
Q: How long does it take to complete my order?
Our standard turnaround time is up to 10 business days, plus shipping. During busy seasons (like holidays), production may take a little longer.
Q: Do you offer rush orders?
Yes ā rush options may be available depending on our current workload. Please message us before placing your order to confirm - Fees may apply.Ā
š§µ Handmade Quality
Q: Are your items handmade?
Yes! Most of our items are handmade with care, one at a time. Because of this, small variations or imperfections may occur ā such as slight differences in stitching, placement, or prints.Ā These details are part of what make each piece unique and truly one of a kind. Our leather mittens are genuine deerskin leather and because of this there can be variationsĀ in the color, texture and stretch of each mitten.Ā
š Shipping & Delivery
Q: How do you ship orders?
Orders are shipped via USPS with tracking provided once your item is on its way.
Q: Do you ship outside the U.S.?
Currently, we only ship within the United States.
Q: My package says ādelivered,ā but I didnāt receive it. What should I do?
Please check with neighbors and your local post office first. Once an order is marked as delivered, weāre unable to replace items lost after delivery.
šø Returns & Exchanges
Q: Do you accept returns or exchanges?
Because most of our products are custom-made and personalized we do not accept returns or exchanges unless there was an error on our end.
Q: What if thereās a mistake with my order?
If we made an error, please contact us within 5 days of delivery with photos, and weāll make it right.
āļø Product Details & Care
Q: What materials do you use?
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Chopper Mittens: Genuine deer skin with warm sherpa lining.
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Blankets: Soft, durable luxe fleece or anti-pill fleece materials (varies by style).
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Apparel: Quality cotton or blend fabrics for comfort and longevity.
Q: How should I care for my items?
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Blankets & Apparel: Machine wash cold, gentle cycle. Tumble dry low/no heat.Ā
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Mittens: Spot clean only with water.Ā
š Events, Fundraisers & Team Discounts
Q: Can we use your items for team fundraisers or group orders?
Yes! We frequently work with teams and organizations to create custom fundraiser items.Ā
Q: What are your team discounts?
1-6 items - full price
7-14 items 10% off entire order
15-24 items 15% off entire order
25+ Items 20% off entire order